Special Service ID Cards
Special Service ID Card Guidelines & Application
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Frequently Asked Questions
Q: What is the cost of a Special Service ID card?
A: New and replacement Special Service ID cards are $10.
Q: Who may complete the professional certification?
A: The professional certification must be completed by someone who treats the applicant for their qualifying disability.
Q: How long is the Special Service ID card valid?
A: The Special Service ID card is valid for two years, expiring on the applicant’s date of birth.
Q: What happens if I lose my Special Service ID card?
A: If a Special Service ID card is lost, the card holder may receive one replacement card per year at a cost of $10.
Q: Can the ticket office make a copy of my documentation?
A: No, the customer must bring a copy of their supporting documents.
Q: When can you submit an application?
A: An application may be submitted from 8 a.m. to 6 p.m. Monday through Friday and from 10 a.m. to 5 p.m. on Saturday.
Q: How can I speed up the process of completing my applications?
A: Applicants may set an appointment online.
Q: How can I set up an appointment for a group?
A: Group appointments may be arranged by contacting the ticketing office directly via phone (615-862-5950, option 6) or via email firstname.lastname@example.org.
Q: If I am age 65 or older or have a Medicare card, do I need a Special Service ID card?
A: Riders that are age 65 and older or hold a Medicare card are not required to apply for a Special Service ID card; however, it is recommended.