Central Frequently Asked Questions
What are the hours for Central?
MCC opens at 5:15 a.m. on weekdays and 6 a.m. on Saturdays, Sundays and holidays. MCC closes at 11:15 p.m. on weekdays, 10:15 p.m. on Saturdays and 9:15 p.m. on Sundays and holidays.
Where can I buy bus passes at Central?
You can purchase bus passes inside MCC at the Customer Care Center or from the vending machines on-site. You also may continue to purchase bus passes on this website.
What form of payment is accepted at the Central ticket vending machines?
Cash, WeGo change cards and VISA and MasterCard credit and debit cards are accepted.
What amenities does Central offer?
The multi-level facility features climate-controlled waiting rooms with comfortable seats, continuous storefront windows and terrazzo flooring in the upper and lower grand entries; a staffed Customer Care Center; ticket vending machines; a Dunkin' Donuts shop; space for a small retail business such as a newsstand; public restrooms for customers; and a community meeting room for neighborhood and civic groups.
How can I become familiar with Central?
WeGo has prepared a variety of public information materials for WeGo riders. For example, on the WeGo system map, the floor plan of Central is shown, highlighting the WeGo Customer Care Center (tickets, schedules and information), ticket vending machines, public restrooms, customer waiting rooms and bus bays.
Where can I enter Central?
Riders may enter MCC via the Upper Grand Entry at 5th and Charlotte Avenues or the Lower Grand Entry at 4th and Charlotte Avenues. If this is your first time in the building, we encourage you to arrive early and walk around the facility to familiarize yourself with the more than 434,000 square feet of space for Nashville bus riders.
How will I know where my bus is located in the facility?
Check the digital signs throughout MCC. You also may review the floor plan on the system map and other MCC literature, or ask a WeGo representative or supervisor on-site. In addition, bus bay numbers are printed on all route schedules.
Is Central fully accessible?
MCC is fully accessible to people with disabilities.
If I ride my bike to Central, is there anywhere to secure it?
Bike racks have initially been installed outside of MCC. Other locations are being evaluated for the placement of bike racks. In addition, a bicycle track has been installed on the main stairway to assist customers with transferring their bicycle from the different levels.
Is there public parking?
Yes. WeGo has contracted with Premier Parking to manage the public parking at Central. For more information, call the Premier Parking office at 615-238-2250 or email firstname.lastname@example.org. Additional information can be found on the Premier Parking website at www.premierparking.com.
What makes Central unique to Nashville?
MCC has a strong musical theme that plays out in a variety of ways and elevates the facility beyond a transfer station for bus riders to a downtown tourist destination. On the outdoor Plaza, a small concert stage is shaped like the base of a guitar and anchors one end of the landscaped public area. Interspersed throughout the Plaza's concrete flooring and inside are inlays of sheet music depicting familiar Nashville and Tennessee songs, including "Tennessee Waltz," "Nashville Cats" and "Tennessee Central No. 9." The Plaza also features ample landscaping, walkways, seating areas and public art sculptures of six gigantic tuning forks and six pairs of drumsticks. In addition, each vehicle parking level is designated by a musical instrument.